CALL MANAGEMENT SYSTEM
Today hotel operators are facing several challenges in their day-to-day operations.
One of the major ones is the variety of the digital systems available for them.
The only way to make the most of a serious IT investment is to find a way to make all systems and devices work
together in a fully integrated environment.
TELESYS HOTEL MANAGER
TELESYS MANAGER is a program specially produced for the communication with all peripheral systems of a Hotel, like:
- PAYTV/VOD Systems of any type
- VOICE MAIL Systems
- VOICE MAIL Systems
- Door Manager Systems
- Internet Access Systems
- BMS Systems
- Other Specialty Systems (eg Energy Savers, etc)
TELESYS provides a completely integrated and transparent environment between the hotel Front-Office system and the various peripherals mentioned above for a variety of functions and services, like:
- Comprehensive Charging processing for all peripherals
- Automated Check-in/out, locking-unlocking, Credit Management, Pre-Checkin, etc
- Time Schedules for locking – unlocking of all peripherals
- Telephone Booths handling and monitoring
- Administrative tasks, like night audit, shift change, etc
- Voice Mail Management
- Guest Group Management
- Fully Managed Wake-up Calls with comprehensive response processing
- Guest Message Handling (Telephone Sets, PAYTV, etc)
- Door Management for automated Room Key issuing and handling
- Pay-TV Management: Charging, View Bill, selective locking, etc
- Room Status and Room Damage Management
- Mini-Bar instant charging
- Full Guest Language coverage
TELESYS incorporates an intelligent driver interface system, which makes it possible to communicate with almost ALL peripheral types of all known vendors, as well as with almost ALL Front/Back Office Systems.
ONE INTERFACE FOR EVERYTHING
TELESYS provides the Front-Office operator with the aggregated data collected from a number of different sources while at the same time manages all peripheral systems according to Front-End Office requests e.g. phone and Pay TV unlock upon check-in, View Bill on room TV upon client request etc.
EXTENSIVE REPORTING SYSTEM
The incorporated Statistical System provides the opportunity for statistic recording of the whole peripheral usage data.
Examples of Reporting pages are:
1. CHARGES DISTRIBUTION
Gathered list per Owner/Internal Device etc. of all the charges (Local/Long distant/International/Mobile Telephone/Private), as well as PAYTV or Internet Access Charges.
2. LIST OF HYPERCHARGING
Watching per Owner of the charging limit at Cost/Charging of the calls and ONLINE printing in case of over limit.
3. IMAGE OF PABX OR OTHER SYSTEM
It provides gathered of the statistic image of the peripheral, as the whole, per group, department, section, owner etc. and external line.
4. HIT PARADE
The printing gathers all the charges of a period and estimates the total charges per owner, team, department etc. and appears or prints a classified charges catalogue depending on the kind of the charges per number charging.
5. COST OF CALLS PER TIME PERIOD
Appears the per month total amount of the charges and per external line
TELESYS extensive parameterization makes it practically custom-made, as it has the flexibility of adapting to any particular customer needs. TELESYS can be installed Fully automated, semi-automated, uni-directional or bi-directional. It allows the customer to implement the installation that best suits his needs, and is mostly cost-effective.
EXTENSIVE INSTALLED BASE
TELESYS is already installed and fully operational in more than 400 superior hotels in Greece and Cyprus, in a variety of configurations. TELESYS “brothers”, namely TELESYS HOSPITAL MANAGER and TELESYS BUSINESS MANAGER, are also installed in more than 200 Hospitals and Enterprises.